Follow us on our social media platform
Allows insurers and takaful operators to provide direct purchase of products online. Can integrate with Multi-lingual Chatbot for Financial Insurance & Takaful (FITbot) robo-advisor services as well as referrals via Referral Management & Marketing Automation (ReMMA).
The Choices Online Store (COS) allows insurer and takaful operators to leverage a mix of technological innovations from the Enterprise Digital Framework. The Choices Online Store allows carriers to configure their online products through the Enterprise Product Configurator (EPC) and offer directly to consumers via WebPortal Solution (WebPoS). It allows businesses to setup a product catalogue, via customizable product page templates, for categorized and convenient research on multiple product comparisons to enhance the selection process. Online buyers are allowed benefit and cost comparison, quotations generation, online purchase and e-payment for convenient purchase process. The sales are guided with needs analysis based on client’s financial needs and lifestyle, so clients make informed decisions. If clients need hands-on advice FITbot can help them guide through the process or get connected with e-advisors online. The e-advisor can be registered with the chat service which can help track KPIs and referrals for performance management.
The high adoption rate of new technologies in the financial sector has paved its way towards development of new distribution channels in the online space. As use of internet becomes more integrated with different business processes and within the lives of customers, insurers and takaful operators have a chance to reap benefits from end-to-end activities like product development, marketing, sales to customer retention. The rise in internet usage has also restructured the research and purchasing process of customers.
Today a customer will prefer to collect information from various platforms of multiple insurers and seek feedback from existing clients before committing to an insurer. While product offering is the prime factor for online purchase other attractive technology implementation such as chatbots, budget and financial calculators, product comparators, transparency of product details and needs analysis can help give the extra push for purchase. The choices online store is not restricted to selling online but a combination of different services, all of which are well-integrated with our Enterprise Digital Framework (EDF) allowing insurers and takaful operator to leverage from these enhanced capabilities and prepare for the future.
The Choices Online Store can also configure personalized campaigns to bring consumers to the store via social media, messaging and email. Campaign visits are tracked to analyze drop-off points, which enables the marketers to minimize drop-off ratios utilizing A/B and multi-variate testing, to verify the best customer journeys.
Quick setup of products on the store reducing speed to market time for companies.
Purchase is based on customer needs where they can further get advice from e-Financial Advisors and continue to purchase online.
Fully Regulatory and Personal Data Protection compliance.
Integration with other system to support a unified marketing and sales approach
Automated customer servicing where users can view product literature, get different quotes, buy products and continue with customer self-service portal for existing policyholders.
Online assistance with live chat feature where customer inquiries can be handled at any time.
The store is Search Engine Optimized to get increase the incoming traffic.
Content and products are personalized based on the customers’ persona.
Find advisors if the existing online products do not meet the needs of the customers for more complex products.
Multilingual and Tailored Online Channel for insurer and takaful operator to offer their products to larger audience.
Integrate with multi-lingual FITbot for 24/7 advice.
Choices Online Store
We look forward to showing you how our solution allows you to build a seamless customer experience for your customers.
Request a demo now and experience the COS yourself!
All your Digital Needs with 121Advisor's Customer First Connected Enterprise Digital Framework
Building Predictive Analytics Models (PAM) for Banking, Insurance & Takaful
Building Predictive Analytics Models (PAM) for Banking, Insurance & Takaful. 121Advisor solutions focus on predictive marketing & sales, customer service, new business underwriting, personalization and claims management.
Multi-lingual Chatbot for Financial Insurance & Takaful (FITbot)
Multi-lingual Robo Advisor and chatbot that utilizes hybrid trees and natural language processing (NLP) to engage with customers to offer a more personalized customer experience and generate more referrals.
Web Portal Solution for Sales & Servicing (WebPoS)
Multi-lingual mobile responsive website and portal solution to enable clients to experience a unified personalized digital experience where content, sales, marketing and work management are consolidated instead of siloed.
Referral Management & Marketing Automation (ReMMA)
Effectively and efficiently auto-assigns, tracks and manages lead refferals and conversions based on user defined workflows. Marketing automation results in personalized content delivery, targeted campaigns and engagement.
Sales Activity Mobile App (SAMA)
Allows agents to effectively plan and manage sales activity to ensure all leads and prospects are addressed. Managers can monitor realtime to render assistance where necessary.
Choices Online Store (COS)
Takaful & Insurance Mobility Made Simple (TIMMS)
A cross platform mobile point of sales solution allowing agents to identify client financial needs via Customer Fact Find, recommend products, make presentations, generate quotes and e-submit applications, in a regulatory compliant process.
Customer Self-Service Portal (CSSP)
Reduces operating cost by enabling the customer to view their detailed information in terms of profile, policies and contracts purchased online, make renewal payment, submit service requests, seek information, or file a complaint.
Community & E-worksite Marketing & Distribution (CeMD)
Community portal solution allows organisations to engage with members of their community to nurture trust and create advocates thereby improving customer retention.
Multi-channel Distribution Management Solution (McDMS)
For general agencies, IFAs, brokers to simplify operations by consolidating their diverse requirements. With built in performance management and compensation computation our clients have seen improved sales with reduced administration costs.
Enterprise Product Configurator (EPC)
Reduce the time to market for insurance and takaful products. Built to rapidly setup product rates, illustrations, validation engine as well as automated testing module allows quick product deployment.